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SMS Feedback and Accountability in Somalia: HIF Case Study


About this resource

Resource type:Research, reports and studies
Keywords:Accountability, Accountability and Participation, Communications, media & information
Agency:DRC - Danish Refugee Council, Humanitarian Innovation Fund
Date published:2011

This case study explores the development and implementation of an innovative, mobile
phone-based feedback mechanism by the Danish Refugee Council (DRC) in Somalia. In
a complex conflict setting, characterised by major insecurity, lack of access for humanitarian
actors, and limited civil participation in state structures, the project piloted the use of mobile
phones and internet-based technologies to strengthen communication and feedback
between beneficiaries, aid agencies, Somali communities, and the diaspora.

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