Translate with Google Translate

Who's listening? Accountability to affected people in the Haiyan response


About this resource

Resource type:Research, reports and studies
Keywords:Accountability, Accountability and Participation, Disasters, Feedback mechanisms, Participation, Response and recovery, Typhoons
Agency:Plan International
Author(s):Buchanan-Smith, M., Ong, J. C. and Routley, S.
Date published:May 2015


International humanitarian agencies invested more effort and energy into being “accountable to affected people” (AAP) in the Typhoon Haiyan response than ever before. This case study explores how affected people experienced these accountability efforts, comparing their perspectives with the perspectives of the agencies themselves, and investigates the organisational and systemic factors that enabled some agencies to place AAP centre stage in their programming, and that inhibited others from doing so. The overall aim is to inform current debates and efforts within the sector, to improve and strengthen the ways in which humanitarian agencies engage with affected populations.

The research was carried out between November 2014 and February 2015 using a range of predominantly qualitative research methods. It is part of the Pamati Kita project, designed to promote a more collaborative and collective approach to AAP in the Haiyan response.


Related resources


Before you download this file, please answer two questions to help us monitor usage

1) What do you think you'll use this document for?

  • Other:

1) What is your email address?

2) What is the name of your organisation?

Please answer both questions above Submit

Starting your download...

Pilot version: You are downloading the pilot version of this guide; we welcome any feedback you have. Please email

Close this overlay