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Social Media Monitoring during Humanitarian Crises - Lessons Learned


About this resource

Resource type:Lessons papers
Keywords:Accountability and Participation, Communications, media & information, Disasters, Earthquakes, Feedback mechanisms, Participation
Agency:ACAPS - The Assessment Capacities Project
Author(s):Lüge, T.
Date published:September 2015

This document summarises the experiences of the pilot social media monitoring project set up to following the 25 April earthquake in Nepal, and draws out key lessons learned and recommendations. It was informed by a lessons learned workshop in Nepal as well as interviews and email exchanges with members of the project and external recipients of project’s reports.

Carried out in English and Nepali, and operating from 1 June to 27 August, social media monitoring was part of ACAPS support to the Nepal Earthquake Assessment Unit. Insights gained through social media (mainly Twitter, Facebook, YouTube, Flickr and blogs) and national media monitoring were intended to feed into the “Communication with Communities” (CwC) project.
Issues of main interest were:

The ACAPS team in Nepal produced fortnightly monitoring reports, covering the period from 17 June to 14 August. At the request of OCHA, distribution of these documents was limited.


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