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'We are committed to listen to you' - World Vision's experience with humanitarian feedback mechanisms in Darfur

ALNAP Case Study

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About this resource

Resource type:Research, reports and studies
Language:English
Keywords:Accountability, Accountability and Participation, Communications, media & information, Monitoring, Participation
Regions:Northern Africa
Agency:ALNAP, CDA, World Vision
Author(s):Jean, I. & Bonino, F.
Date published:October 2013
Pages:40pp

This case study specifically focuses on World Vision’s experience of setting up and using a feedback mechanism as part of the food assistance programme in South Darfur.


It is part of a larger Active Learning Network for Accountability and Humanitarian
Performance (ALNAP) and CDA research project on the effectiveness of feedback
mechanisms for affected populations in humanitarian contexts. The findings that emerge
from this – along with two other case studies in Pakistan and Haiti – will be analysed and
summarised in a report that offers evidence-informed guidance on strengthening the
effectiveness of feedback mechanisms. Box 1 below explains how this case study fits into
the broader research process and explains why it is relevant to explore the use of
feedback mechanisms.

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