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Director of Monitoring, Evaluation, Accountability and Learning (Baltimore)

Organisation: Catholic Relief Services

Posted on: 11 April 2017
Application deadline: 24 May 2017

Position Title: MEAL Director
Band: E
Location: Baltimore
FSLA: Exempt
Department: Program Impact and Quality Assurance (PIQA)
Reports to: Vice President, PIQA

Job Summary:

The MEAL (Monitoring, Evaluation, Accountability and Learning) Director will provide leadership and direction to MEAL throughout CRS. The Director will also manage the MEAL Unit, which exists to provide CRS with continued improvement and excellence in the areas of program monitoring, evaluation, accountability and learning, including the stimulation, application and sharing of program impact and quality assurance knowledge and innovation; and contribution to effective communications within PIQA and with overseas offices involving program quality. The MEAL unit also facilitates programmatic research as well as leadership in other areas that support MEAL such as ICT4D (Information and Communications Technology for Development), knowledge management and research. The Director will also be a key part of the PIQA senior management team as well as OverOps leadership, providing support and expertise regarding strategy areas for PIQA and OverOps as a whole.

Job Responsibilities:

Strategic leadership and management of MEAL.

Provide leadership and support as a part of the PIQA senior management team and OverOps leadership, to maintain and improve CRS leadership in MEAL.
Oversee the definition of MEAL functions across PIQA, HRD (Humanitarian Response Department) and OpEx (Operational Excellence Department) in HQ, and in the field.
Ensure the development of an agency-wide MEAL architecture, and the development of capacities around specific tools and methodologies that drives MEAL for Overseas Operations, including rapid assessment and baseline tools, project-specific monitoring approaches and tools, staff and team responsibilities, and frequency of monitoring and evaluation activities.
Manage agency strategy on MEAL.
Provide leadership for capacity building of programmatic accountability, including accountability to beneficiaries as a core element and success indicator for all program activities.
Ensure that all programs are designed and implemented in accordance with MEAL standards, including but not limited to SPHERE, Accountability Partnership International (HAP-I), Benchmarks, and DEC Accountability Framework.
Develop systems and processes to identify and effectively share key information and knowledge around program quality.
Ensure the development of systems/processes to grant access to data/information.
Oversee collaboration with PIQA units, staff in the field and with communications and editorial staff to publish high quality documents.
Oversee planning and implementation implement public events to highlight CRS achievements, in concert with other CRS Departments.
Ensure MEAL best practices are learned and integrated into CRS practice, including development of tools and approaches, in all programmatic areas, including health, agriculture, and governance.
Keep abreast of emerging issues in MEAL as they relate to CRS’s signature program areas and other areas of programming.
Ensure the dissemination across the agency and externally of best practices, lessons learned and tool kits, including the provision of training modules.
Support the writing and dissemination of publications that highlight best practices and innovations in CRS programs.

Learning and Innovation.

Champion effective innovations in MEAL.
Ensure the development of tools, manuals and tool kits.
Ensure the dissemination across the agency and externally of best practices, lessons learned and tool kits.
Support the writing and dissemination of publications that highlight best practices and innovations in CRS programs.
Contribute to monitoring and evaluation, and serve on evaluation and assessment teams.

Represent CRS within and outside the agency on MEAL issues.

Represent CRS position on MEAL issues.
Lead MEAL engagement on advocacy as required.
Provide leadership and guidance on the presentation of CRS program successes and lessons learned to external audiences.
Represent CRS to donors, policy makers, and peer organizations.
Influence strategically donor reflections on programs and funding.
Contribute to legislative advocacy and development of Congressional testimony.

Management of MEAL Staff and Other Working Relationships

Supervise, mentor and support staff in the MEAL Unit.
Ensure staff professional development.
Manage the development of work plans and budgets.
Develop effective relationships with CRS and other field staff.


May travel up to 20% of the time.

Performs other duties as assigned.


Master’s degree, Ph.D. preferred, in development or a related social science discipline.
Eight to 10 years’ minimum of progressive international working experience in a technical and management role in overseas programs, with ability to lead a high performing team.
Minimum of 5 years, in an emergency and/or development context, of international experience in developing and implementing M&E systems, including development of indicators, data collection tools and methodologies, data analysis, and data presentation.
Demonstrated understanding and familiarity with resource acquisition and implementation of USG-funded programs, particularly food assisted.
Understanding of the social development role of the church.
Ability to achieve objectives without direct line authority.
Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.
Proven ability to present effectively at conferences, networks, and through publications.
Ability to lead others in the development and introduction of new concepts and ideas, development of best practices and lessons learned.
Excellent interpersonal, diplomacy, and negotiating skills. Proven ability to work effectively as part of a multidisciplinary and multicultural team, to influence change without direct authority, to work successfully in the field with people at all levels, and to manage conflict and move groups toward completion of an activity.
Excellent organizational and planning skills. Self-motivated and able to work effectively under pressure.
Excellent analytical, written and oral communication skills in English.
Functional ability in French, Spanish or Portuguese (FSI 3).

Agency-Wide Competencies:

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

Serves with Integrity
Models Stewardship
Cultivates Constructive Relationships
Promotes Learning

Supervisory Responsibilities:

Staff of the MEAL Unit.

Key Working Relationships:

Internal to CRS: Program Impact and Quality Assurance (PIQA) MEAL Unit; Operational Excellence (OpEx) Department; Humanitarian Relief Department (HRD); GKIM (Global Knowledge and Information Management); field-based program managers and technical advisors, CRs, DRDs/PQ.

External to CRS: Partner organizations; USG agencies, Universities; Outside consultants.

Physical Requirements/Environment: Normal conditions for an office environment.

Requires overseas travel to sometimes difficult and challenging regions/countries.

Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position. Note: All interested applicants must be authorized to work in the U.S. at the time of application.

Internal applicants are encouraged to apply within the first 10 days.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation



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