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Community - based protection Training Design Consultant

Organisation: United Nations High Commissioner for Refugees (UNHCR)

Posted on: 12 September 2017
Application deadline: 17 September 2017

Project Title: Accountability to Affected Populations (AAP) e-learning course and Community-Based Protection self-learning course structure
Organisation: UNHCR
Job Title: Community - based protection Training Design Consultant
Duty Station: Home-based
Duration: 1st October – 30th November 2017
Contract Type: Consultancy
Closing date: Sunday 17th September 2017
BACKGROUND
UNHCR’s Community-Based Protection (CBP) approach is rooted in the “Age, gender and diversity (AGD) policy,” which aims to ensure equal enjoyment of rights by all persons of concern through consultation and partnership with them throughout the programming cycle. UNHCR strives to include persons of concern beyond the initial assessment phase and in the design, implementation, monitoring and evaluation of protection and solutions as well as in assistance programmes in order to understand their concerns and jointly devise responses that meet their needs and build on their capacities. This approach is a key component of the Office’s commitment to ensuring accountability towards persons of concern.

Accountability to Affected Populations (AAP) is a commitment that UNHCR took which entails intentional and systematic inclusion of the expressed needs, concerns, capacities and views of persons of concern, in their diversity; and being answerable for our organisational decisions and staff actions, throughout the operations management cycle.

Displaced and stateless communities know best the threats that they face and the tools needed to address them. UNHCR therefore endeavours to harness the knowledge and resources of these communities to strengthen their own capacities. If they are empowered, refugees, stateless persons, internally displaced persons (IDPs) and other populations of concern can better protect and support their families, contribute to social cohesion and peaceful coexistence with host communities, support the aspirations of their youth, and help each other restore their lives. The link between communities and the protection of POC is mutually reinforcing. Working through community mechanisms enhances protection, and enhanced protection strengthens communities.

Applying a people centred approach whereby communities are meaningfully engaged in decisions that affect their lives is an ethical necessity and pre-condition for humanitarian agencies to be accountable to the people they are mandated to serve. In practical terms, it involves doing no harm, not making promises that cannot be fulfilled, ensuring anonymity and confidentiality, getting informed consent, putting information collected by communities to good use and reporting back to communities.

Meaningful engagement of persons of concern throughout the operations management cycle requires specific expertise. In order for UNHCR to fulfil its protection mandate, UNHCR staffs need to be equipped with the relevant knowledge.

Therefore, the Global Learning Centre (GLC) and the Community-Based Protection Unit at DIP have initiated a partnership on two learning outputs:

1. Developing Community-Based Protection (CBP) fundamentals self-learning course.
2. Developing an e-Learning course on Accountability to Affected Populations (AAP).


The two courses will be part of the Certification Programme on International Protection (CP-IP) currently being developed by the Global Learning Centre (GLC) in collaboration with the Division of International Protection (DIP). The CP-IP has been conceived to respond to the need of creating an effective functional clearance system for eligible staff/Affiliated Work Force (AWF) as well as offering a learning programme on protection that is adapted to the protection needs of operations.

It is important to underline that the courses will be available on UNHCR online learning platform (Learn & Connect) as a standalone courses for all staff, regardless of their enrolment in the certification programme, with the aim of increasing staff knowledge and competence on the topic of Community-Based Protection and Accountability to Affected populations respectively.


SCOPE OF WORK, EXPECTED OUTPUTS AND DELIVERABLES
1. Developing an e-Learning course on Accountability to Affected Populations (AAP)

In close collaboration with the accountability officer of the CBP unit, the consultant is expected to deliver the full content of a 120-minute Accountability to Affected Populations (AAP) e-learning course, review the story boards and learning materials once produced by the vendor’s instructional designer and review the alpha stage of the e-learning.
The consultant will:
• Review existing UNHCR training materials and documents related to Accountability to Affected Populations (AAP) in humanitarian contexts, in particular forced displacement. This should incorporate relevant UNHCR recent policies, guidance and other background documents.
• Design a course outline including learning outcomes and structure.
• Identify and incorporate interactive existing learning materials (videos, webinars, interactive exercises, etc.), guidance and tools into the content of Accountability to Affected Populations (AAP) e-learning course.
• Wherever needed, develop practical Accountability to Affected Populations (AAP) tools/materials (checklists, questionnaires, FAQs, etc.) to be incorporated into the content of the e-learning course.
• Research UNHCR and external Accountability to Affected Populations (AAP) case studies and field practices, to develop case studies adapted to the e-learning course and to be incorporated in the content of the e-learning course.
• Draft content and knowledge evaluation assessment for the course in line with e-learning standards and the learning objectives and key messages agreed by the Community-based Protection Unit and the GLC. Liaize remotely on a regular basis and carry out all necessary consultations with the accountability officer and the GLC, both bilateral and tripatite as necessary.
• Report regularly on progress and challenges, and discuss solutions with the accountability officer of the Community-Based Protection unit and the GLC.
• Deliver the content and knowledge evaluation assessment of the course for submission to production, review the story boards and learning materials once produced by the vendor’s instructional designer and the alpha, beta and gold stages of the e-learning (if time allows).

2. Developing Community-Based Protection (CBP) fundamentals self-learning course
Community-Based Protection (CBP) course will be a 180 to 240 minutes self-learning course which will give fundamentals to staff regarding CBP as an overarching (umbrella) approach that includes key guidances on working with communities as well as linkages with concepts such as Age Gender & Diversity approach, Accountability to Affected Populations (AAP), inclusion of and working with of diverse groups (Persosn with Disability, LGBTI etc). This CBP self-learning course will be at introductory level and staff will have the choice to deepen their knowledge by taking elective advanced online courses on each concepts.
By designing already the detailed modular structure of the CBP self-learning course, the consultant will ensure that all electives courses will be developped as part of a broader endeavour, e.g. list of objectives, coherence of messages, etc.
In close collaboration with the CBP advisor, the consultant will:
• Review existing training materials from 2016 and 2017 CBP LP cohorts as well as other CBP related materials (such as the Participatory Assessment module in Programming for Protection (P4P, and existing materials on the community-based approach etc) and other external documents related to CBP in humanitarian contexts, in particular forced displacement.
• Research and collect UNHCR Community-Based Protection case studies and field practices, to suggest case studies adapted to an online course.
• Identify existing or suggest new interactive learning materials (videos, webinars, interactive exercises, etc.) that could be incorporated in the course.
• Design an overall structure of a 180 - 240 minutes self-learning course
• Regularly liaise remotely and carry out all necessary consultations with the CBP advisor of the Community-Based Protection unit and the GLC.
• Report regularly on progress and challenges, and discuss solutions with the CBP advisor of the Community-Based Protection unit and the GLC.
MONITORING AND PROGRESS CONTROLS
The consultant will produce the following key deliverables:
• Deliver the full content of a 120 minute Accountability to Affected Populations (AAP) e-learning course, review the story boards and learning materials once produced by the vendor’s instructional designer and the alpha stage of the e-learning.
• Review the existing content from the CBP Learning Programme (CBP LP) and field’s practices as well as other CBP related materials (like the PA module in P4P, and CBA existing materials etc.), suggest new learning materials that could be developed and design an overall structure of a 180 - 240 minutes self-learning course.
REQUIREMENTS
Education:
• Advanced university degree in social sciences, law, international relations or related field.
• Demonstrated knowledgeof Community-Based protection and AAP, refugee or IDP programming, or related fields would be a strong asset.
• Education and/or training in education and/or adult learning would be an asset.

Experience:
• Minimum 8 years of professional experience working in the field of development and humanitarian issues focused on Community-Based protection or protection.
• Minimum 5 years of experience designing and delivering training on protection.
• Experience designing e-learning training content would be an asset.
• Previous work experience within the UN system, especially with UNHCR, would be an asset.

Languages:
• Fluent English (speech, comprehension, reading and writing) including excellent writing skills.

Key Competencies:
• Excellent communication skills, including messaging.
• Adult learning design skills, including creative and participatory learning methods.
• Coordination skills and the ability to synthesise and integrate feedback.
• Highly organised, self-motivated, attention to detail and ability to work under tight timelines with good communication skills.

Location: Home-based.
Reporting: The consultant will report both to the UNHCR Protection Unit, Global Learning Centre in Budapest and to UNHCR Community-Based Protection unit in the Department of International Protection in Geneva.
To Apply:
Interested applicants should submit their letter of motivation and P11 by e-mail to hqglcpr1@unhcr.org with “LAST name – Community - based protection Training Design Consultant” in the subject line.

Contact details

hqglcpr1@unhcr.org


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