Effective humanitarian feedback mechanisms
ALNAP and CDA Collaborative Learning Projects have just finalised a research project which examined what makes humanitarian feedback mechanisms effective.
The aim of this action research was to document what works when establishing and using feedback mechanisms with crisis affected populations (AP) in humanitarian contexts. This research is unique in that it captures learning from both field staff and AP who have accessed and used such mechanisms.
We have now released the resources listed in the column opposite. These were launched in a discussion session at our 29th Annual Meeting in Addis Ababa and at the ODI in London.
- Below you can watch the main presentation for the Addis Ababa session.
- You can also find the presentations of other panelists in this session on the 29th Annual Meeting page.
- There's also a video available of the launch of the practitioners guidance at the ODI.
This research would not have been possible without the dedication, openness and staggering support received from host organisations.
What are feedback mechanisms? Why is it important that they are effective?
A feedback mechanism is a set of procedures and tools formally established and used to allow humanitarian aid recipients (and in some cases other crisis-affected populations) to provide information on their experience of a humanitarian agency or of the wider humanitarian system. Feedback mechanisms can function as part of broader monitoring practices and can generate information for decision-making purposes. Feedback mechanisms collect information for a variety of purposes, including taking corrective action in improving some elements of the humanitarian response, and strengthening accountability towards affected populations.
For one thing, they can help close the gaps between accountability rhetoric and practice. Currently, however, there is a need for evidence on what works, and doesn't in different contexts.
A feedback mechanism is seen as effective if, at minimum, it supports the collection, acknowledgement, analysis and response to the feedback received, thus forming a closed feedback loop (see figure above). Where the feedback loop is left open, the mechanism is not fully effective.
This is a joint research project with:
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from CDA Collaborative Learning Projects
Client Satisfaction Saves Lives
from NGO Performance
Listening to Those Who Matter Most, the Beneficiaries
from Stanford Social Innovation Review
ALNAP Practitioner Guidance
ALNAP Orientations pour les praticiens
Guía de ALNAP para especialistas
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