ALNAP

Strengthening humanitarian action through evaluation and learning

  • Register
  • Login
  • Twitter
  • LinkedIn
  • Facebook
  • HELP library
    • Portals
    • Search
    • Evalmapper
  • Our topics
    • Research topics (menu position rule)
    • The State of the Humanitarian System 2022
    • Monitoring & Evaluation (M&E)
    • Spotlight on learning
    • Lessons for Response
    • ALNAP on climate change
    • ALNAP work on COVID-19
    • Other topics
  • News
  • Insights
    • Blogs
    • Essays
  • Jobs
    • Search
  • Events
    • Annual meetings
  • Membership
  • About
  • Search
Search

Search form

HomeOur topicsResearch topics (menu position rule)

Engagement with affected people

affected people in an interview

People affected by humanitarian crises feel that they don't play a big enough part in responses.

According to the State of the Humanitarian System 2015 report, only 33% of aid recipients surveyed had been consulted on their needs and of those 33% only 20% said the agency had acted on the feedback to make improvements.

To help bridge this gap, ALNAP has contributed to the sector with research on feedback mechanisms and a recent Annual Meeting on engagement of crises-affected people.

 

Jump to
Feedback mechanisms
Report / Study
07 Oct 2014

Rhetoric or reality? Putting affected people at the centre of humanitarian action

Brown, D., Donini, A.
Event
11 Mar

29th Annual Meeting: Engagement of crisis-affected people in humanitarian action

11 - 13 March 2014
Addis Ababa, Ethiopia
Tools/guidelines
01 Mar 2014

Closing the loop: Effective feedback in humanitarian contexts

Bonino, F. with Jean, I. and P. Knox Clarke
Tools/guidelines
01 Jan 2009

Participation handbook for humanitarian field workers

Feedback mechanisms

A feedback mechanism is a set of procedures and tools formally established and used to allow humanitarian aid recipients (and in some cases other crisis-affected populations) to provide information on their experience of a humanitarian agency or of the wider humanitarian system.

ALNAP and CDA's research suggests that they are seen as effective if, at minimum, they support the collection, acknowledgement, analysis and response to the feedback received, thus forming a closed feedback loop. Where the feedback loop is left open, the mechanism is not fully effective.

Complete feedback loops can help close the gaps between accountability rhetoric and practice. Currently, however, there is a need for evidence on what works, and doesn't in different contexts. 

ALNAP's joint research project with CDA on feedback mechanisms took place in 2013 and 2014 and consists of a study, a guidance document, three case studies and a literature review.

Tools/guidelines
01 Mar 2014

Closing the loop: Effective feedback in humanitarian contexts

Bonino, F. with Jean, I. and P. Knox Clarke
Report / Study
01 Sep 2014

'We are here' - IFRC's experience with communication and feedback channels for affected populations in Haiti

Jean, I. & Bonino, F.
Report / Study
10 Oct 2013

'We are committed to listen to you' - World Vision's experience with humanitarian feedback mechanisms in Darfur

Jean, I. & Bonino, F.
Report / Study
01 Mar 2014

'Investing in listening' - International Organization for Migration’s experiencewith humanitarian feedback mechanisms in Sindh Province, Pakistan

Jean, I. and Bonino, F.
  • more

Twitter #engagement

RT @CDACN: How has #COVID19 changed the landscape of #humanitarian #communication, #engagement & #inclusion? We're commission… https://t.co/hkgFboM3vn
Thu, 16/12/2021 - 17:33

Contact

ALNAP
ODI
203 Blackfriars Road
London SE1 8NJ
United Kingdom

Tel: +44 (0) 20 7922 0421
Email: alnap [at] alnap [dot] org

Follow us

  • Twitter
  • LinkedIn
  • Facebook

Sign up to our Bulletin

  • Disclaimer & privacy
Website by Manta Ray Media